50 WhatsApp chatbot flows, ready to launch
Proven conversation blueprints — menus with reply buttons, questions that save answers, smart routing and human handoff. Open any flow to see exactly how it talks, then load it into WA Pixel's drag-and-drop builder and make it yours.
General10 flows
Welcome menuWelcome & MenusGreet new chats with a 3-option menu routing to info or an agent.4 steps → see the full conversationLead qualifierLead GenerationTwo quick questions, tag the lead, then hand off with full context.6 steps → see the full conversationAfter-hours auto replySupport & FAQOut-of-hours greeting that captures messages or escalates urgent ones.5 steps → see the full conversationFAQ quick answersSupport & FAQAnswer the top three questions instantly, no agent needed.4 steps → see the full conversationFeedback with routingFeedback & SurveysCollect a rating; happy customers get thanks, unhappy ones reach a human.9 steps → see the full conversationSupport ticket triageSupport & FAQSort issues by type, collect details, then route to the right person.10 steps → see the full conversationCallback requestLead GenerationCapture topic and preferred time, then queue a callback for the team.6 steps → see the full conversationUpdates opt-inRe-engagement & Opt-insAsk for consent and tag subscribers for future campaigns.4 steps → see the full conversationComplaint handlerSupport & FAQApologise, capture the details, tag it, and escalate with priority.4 steps → see the full conversationInstant human handoffSupport & FAQTrigger words like “agent” skip all bots and reach your team at once.1 steps → see the full conversation
E-commerce & Retail8 flows
Order status enquiryOrders & DeliveryCollect the order number and hand to the team with context attached.3 steps → see the full conversationAbandoned cart win-backRe-engagement & Opt-insNudge with an offer; route buyers to checkout and doubters to help.4 steps → see the full conversationProduct catalogue menuWelcome & MenusShowcase three category highlights with a buy path on each.7 steps → see the full conversationReturn / exchange requestOrders & DeliveryGuided intake for returns with order number and reason captured.9 steps → see the full conversationCOD order confirmationOrders & DeliveryConfirm cash-on-delivery orders and capture cancellations with reasons.6 steps → see the full conversationDelivery issue reporterOrders & DeliveryClassify delivery problems and escalate with the order number attached.8 steps → see the full conversationSize guide helperSupport & FAQInstant size charts per category, with a human fallback.4 steps → see the full conversationBack-in-stock signupRe-engagement & Opt-insCapture the wanted product and tag the contact for the restock blast.3 steps → see the full conversation
Travel & Hospitality6 flows
Trip enquiry qualifierLead GenerationDestination, dates, group size and budget — a complete lead in one flow.8 steps → see the full conversationHotel booking assistantBookings & AppointmentsCity, dates and room type, then a human closes the booking.9 steps → see the full conversationVisa enquirySupport & FAQShare requirements instantly, then apply with an agent or ask the AI.6 steps → see the full conversationHoliday package menuWelcome & MenusPitch three featured destinations with instant booking handoff.7 steps → see the full conversationAirport transfer bookingBookings & AppointmentsPickup point and flight time, confirmed back with variables.5 steps → see the full conversationBooking change / cancellationBookings & AppointmentsModify or cancel with the booking reference captured up front.8 steps → see the full conversation
Healthcare5 flows
Clinic appointment bookingBookings & AppointmentsDepartment, preferred date, and a confirmed handoff to reception.10 steps → see the full conversationAppointment reminder responsesBookings & AppointmentsHandle confirm/reschedule replies to your reminder template.6 steps → see the full conversationClinic information menuSupport & FAQHours, location and insurance answered instantly.4 steps → see the full conversationPrescription refillOrders & DeliveryCapture refill details and route to the pharmacy queue.3 steps → see the full conversationUrgent vs regular triageSupport & FAQRoute urgent cases to a human instantly; book the rest normally.5 steps → see the full conversation
Education4 flows
Admission enquiryLead GenerationCourse and level captured, brochure promised, counsellor looped in.6 steps → see the full conversationCourse catalogueWelcome & MenusThree programme tracks with details and an enrol path.7 steps → see the full conversationFees & schedule infoSupport & FAQAnswer fees/timings instantly, then offer a counsellor.5 steps → see the full conversationDemo class bookingBookings & AppointmentsBook free demo classes with course and slot captured.5 steps → see the full conversation
Real Estate4 flows
Property lead qualifierLead GenerationBuy/rent, type, budget and location — a fully-qualified property lead.11 steps → see the full conversationSite visit schedulerBookings & AppointmentsProject and date captured, visit confirmed with a human follow-up.5 steps → see the full conversationNew listing alerts opt-inRe-engagement & Opt-insCapture preferences and tag for property alert campaigns.3 steps → see the full conversationMortgage / EMI helperPayments & BillingQuick financing overview with a specialist handoff.5 steps → see the full conversation
Restaurants & Food4 flows
Table reservationBookings & AppointmentsParty size and time, confirmed back instantly.5 steps → see the full conversationMenu & orderingWelcome & MenusCategory menus with an order handoff at the end.7 steps → see the full conversationFood order statusOrders & DeliveryOrder number in, kitchen/delivery status back from the team.3 steps → see the full conversationCatering enquiryLead GenerationEvent type, guests and date — a complete catering lead.6 steps → see the full conversation
Salons & Services3 flows
Salon appointmentBookings & AppointmentsService pick and slot request with confirmation handoff.10 steps → see the full conversationService price listSupport & FAQInstant price menus per category.4 steps → see the full conversationHome service requestBookings & AppointmentsService, address and time for at-home appointments.6 steps → see the full conversation
Finance & Insurance4 flows
Insurance quote qualifierLead GenerationType-specific detail capture routed to a licensed advisor.10 steps → see the full conversationPayment reminder responsesPayments & BillingHandle paid / need-time replies to your dunning template.7 steps → see the full conversationAccount services menuSupport & FAQSelf-serve pointers with a security-first design.4 steps → see the full conversationInsurance claim intakeSupport & FAQStructured claim capture with a documents checklist.6 steps → see the full conversation
Events2 flows
What's a WhatsApp chatbot flow?
A flow is an automated conversation: it greets the customer, shows tappable reply buttons, asks questions and saves the answers, routes based on what the customer says, tags the contact for future campaigns, and hands the chat to a human (or an AI agent) at exactly the right moment. In WA Pixel you build flows visually — drag nodes, connect steps — or start from any template above and edit the copy. Every answer a flow captures is stored on the contact and usable as a variable in campaigns.