After-hours auto reply flow template

How the conversation runs

1. Bot sends

   Hi {{name}}! 🌙 We're currently away (working hours: 9am–6pm, Sun–Thu). How urgent is it?

   Leave a messageIt's urgent
2. Bot asks & saves the answer as {{topic}}

   Sure — what should we get back to you about?
3. Hands the chat to your team

   Understood — flagging this as urgent. Someone will get back to you as soon as possible. 🚨
4. Tags the contact follow-up for future campaigns
5. Bot sends

   Got it, {{name}} ✅ We'll reply about “{{topic}}” first thing when we're back. Thanks for your patience!

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More General flows