Urgent vs regular triage flow template

How the conversation runs

1. Bot sends

   Hi {{name}}. ⚠️ If this is a medical emergency, please call [emergency number] immediately. Otherwise, how can we help?

   Urgent concernBook appointment
2. Hands the chat to your team

   Connecting you with our duty staff right now — please stay in this chat. 🚨
3. Bot asks & saves the answer as {{appt_date}}

   Sure — what date works for you?
4. Tags the contact appointment for future campaigns
5. Hands the chat to your team

   Checking slots for {{appt_date}} — we'll confirm your time shortly. ✅

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More Healthcare flows