Prescription refill flow template

How the conversation runs

1. Bot asks & saves the answer as {{rx_details}}

   We can arrange that, {{name}}! 💊 Please share the patient name and medicines to refill.
2. Tags the contact refill for future campaigns
3. Hands the chat to your team

   Thanks! Your refill request is with our pharmacy — we'll confirm availability and pickup/delivery time shortly.

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

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