Order status enquiry flow template

How the conversation runs

1. Bot asks & saves the answer as {{order_no}}

   Happy to check, {{name}}! 📦 What's your order number?
2. Tags the contact order-status for future campaigns
3. Hands the chat to your team

   Thanks! Checking order {{order_no}} now — we'll be right back with an update.

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More E-commerce & Retail flows