Callback request flow template

How the conversation runs

1. Bot sends

   Of course, {{name}} — we'd love to call you back! 📞
2. Bot asks & saves the answer as {{topic}}

   What would you like to discuss?
3. Bot asks & saves the answer as {{callback_time}}

   When suits you best? (e.g. today 4pm, tomorrow morning)
4. Tags the contact callback for future campaigns
5. Bot sends

   Booked! ✅ We'll call {{phone}} about “{{topic}}” around {{callback_time}}.
6. Hands the chat to your team

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More General flows