Appointment reminder responses flow template

How the conversation runs

1. Bot sends

   Hi {{name}}, this is about your upcoming appointment. Can you make it?

   ✅ Confirm🔁 Reschedule
2. Tags the contact appt-confirmed for future campaigns
3. Bot asks & saves the answer as {{new_time}}

   No problem — what new date/time works for you?
4. Bot sends

   Perfect, see you then! 🙌 Please arrive 10 minutes early and bring any previous reports.
5. Tags the contact appt-reschedule for future campaigns
6. Hands the chat to your team

   Thanks! Checking availability for {{new_time}} — we'll confirm your new slot shortly.

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

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