Restaurants & Food · Orders & Delivery

Food order status flow template

Order number in, kitchen/delivery status back from the team.

3 stepstrigger: where is my order, order statusfully editable

How the conversation runs

Bot asks & saves the answer as {{order_no}}
Checking right away, {{name}}! What's your order number?
Tags the contact order-status for future campaigns
Hands the chat to your team
One moment — checking order {{order_no}} with the kitchen. 🍳

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.