Feedback with routing flow template

How the conversation runs

1. Bot sends

   Hi {{name}}! How was your experience with us? 💚

   😍 Great🙂 Okay😞 Poor
2. Tags the contact promoter for future campaigns
3. Bot asks & saves the answer as {{improvement}}

   Thanks for the honesty! What's one thing we could do better?
4. Bot sends

   We're really sorry to hear that, {{name}}. 💔
5. Bot sends

   Thank you so much, {{name}}! 🎉 A review means the world to us: [review link]
6. Bot sends

   Noted, {{name}} — we really appreciate it. 🙏
7. Bot asks & saves the answer as {{issue}}

   Could you tell us what went wrong?
8. Tags the contact detractor for future campaigns
9. Hands the chat to your team

   Thank you — our manager is reviewing this now and will reply personally.

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More General flows