COD order confirmation flow template

How the conversation runs

1. Bot sends

   Hi {{name}}! Please confirm your Cash-on-Delivery order so we can ship it today. 🚚

   ✅ Confirm order❌ Cancel
2. Tags the contact cod-confirmed for future campaigns
3. Bot asks & saves the answer as {{cancel_reason}}

   Sorry to see that! May we know the reason?
4. Bot sends

   Confirmed! 🎉 Your order ships today — we'll send tracking as soon as it's on the way.
5. Tags the contact cod-cancelled for future campaigns
6. Bot sends

   Your order has been cancelled. Hope to serve you again soon, {{name}}!

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More E-commerce & Retail flows