Clinic appointment booking flow template

How the conversation runs

1. Bot sends

   Hi {{name}}! 🩺 We'll get you booked in. Which department do you need?

   General medicineDentalSpecialist
2. Bot asks & saves the answer as {{appt_date}}

   What date works best for you?
3. Bot asks & saves the answer as {{appt_date}}

   What date works best for you?
4. Bot asks & saves the answer as {{appt_date}}

   Which specialist, and what date suits you?
5. Tags the contact appointment for future campaigns
6. Tags the contact appointment for future campaigns
7. Tags the contact appointment for future campaigns
8. Hands the chat to your team

   Checking General Medicine slots for {{appt_date}} — we'll confirm your time in a moment. ✅
9. Hands the chat to your team

   Checking Dental slots for {{appt_date}} — we'll confirm your time in a moment. ✅
10. Hands the chat to your team

    Checking specialist availability for {{appt_date}} — we'll confirm shortly. ✅

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More Healthcare flows