E-commerce & Retail · Re-engagement & Opt-ins
Abandoned cart win-back flow template
Nudge with an offer; route buyers to checkout and doubters to help.
4 stepsfully editable
How the conversation runs
- Bot sendsHi {{name}}, your cart is still waiting! 🛒 Complete your order in the next 24h and get 10% off with code SAVE10.Complete my orderI have a question
- Tags the contact cart-recovered for future campaigns
- Hands the chat to your teamSure — our team can help you decide. What would you like to know?
- Bot sendsAmazing! 🎉 Finish checkout here: [cart link] — code SAVE10 is applied at payment.
Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.