Delivery issue reporter flow template

How the conversation runs

1. Bot asks & saves the answer as {{order_no}}

   Sorry about the trouble, {{name}}! What's your order number?
2. Bot sends

   Thanks. What went wrong with the delivery?

   Not deliveredDamaged itemWrong item
3. Tags the contact delivery-issue for future campaigns
4. Tags the contact delivery-issue for future campaigns
5. Tags the contact delivery-issue for future campaigns
6. Hands the chat to your team

   Checking with the courier about order {{order_no}} right now — give us a few minutes. 🚚
7. Hands the chat to your team

   So sorry! Please share a photo of the damage for order {{order_no}} — we'll arrange a replacement.
8. Hands the chat to your team

   Apologies for the mix-up on order {{order_no}} — we'll arrange the correct item right away.

Answers marked {{like_this}} are saved on the contact and reusable in campaigns. Unrecognised replies re-prompt the menu instead of dead-ending.

More E-commerce & Retail flows