Surviving the Eid enquiry flood with two agents
A boutique Manama travel agency
Illustrative scenario. An anonymized composite from our travel & hospitality playbook with modeled figures — shown to explain the approach, not as a verified customer claim. Named, audited case studies are in production with early customers.
Team
2 consultants + owner
Peak volume
300+ enquiries in the week after a package post
Products
Thailand, Georgia, Bali packages; visas
The challenge
Every seasonal package post triggered a wall of “price?” messages. The two consultants spent days extracting basics — dates, group size, budget — from each chat, quoting the serious buyers late and losing them to faster competitors. Visa questions consumed whatever time remained.
What they set up
- Trip qualifier flow captures destination, dates, travellers and budget the moment someone replies to a campaign — and tags hot leads.
- AI agent answers the repetitive 80% (what's included, payment terms, visa requirements) in Arabic and English, around the clock.
- Consultants work a prioritized inbox: hot-lead tags first, full context in every thread.
- Post-trip feedback flow feeds the testimonial pipeline.
The numbers (modeled)
| Metric | Before | After |
|---|---|---|
| Time to first qualified reply | hours (queue) | instant (flow) |
| Consultant time per enquiry | 15–20 min | quote-ready on open |
| Enquiries handled per campaign | capped by staff | uncapped — flow absorbs the flood |
| After-hours enquiries lost | most | captured + qualified overnight |
What changed
Campaign week stopped meaning survival mode. The flood still comes — the flow drinks it, the AI answers the repeats, and two consultants spend their day quoting the fifty real buyers instead of triaging three hundred chats.
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