What is WhatsApp chatbot?

A WhatsApp chatbot answers customers automatically — from simple keyword replies and button-driven flows to AI agents that converse naturally in Arabic and English.

The practical stack is layered: flows for structured journeys (menus, lead capture), an AI agent for open questions, and instant human handoff when it matters. Bots should always go silent when a human takes over — WA Pixel enforces that per conversation.

See every term in the full glossary, or put it into practice — start free on WA Pixel.